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Unlocking Enterprise Success: The Power of UX in Implementation
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In the context of enterprise software implementation, User Experience (UX) can generate significant value by aligning enterprise applications with your organization’s unique workflows, thereby achieving higher ROI and faster Time to Value. This is particularly critical for complex workflows in enterprise software with custom configurations. Enterprise UX cannot simply be […]
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What is Employee Experience?
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Hint: It’s not just about HR. “When I was eventually able to change jobs, I breathed a sigh of relief knowing I’d never have to use the abysmal employee-facing enterprise software again.” This sentiment resonates with many who have spent time in the corporate world. On average, employees use between […]
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“Listen to People Who Do the Actual Work”
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Scrolling through my LinkedIn feed today, I stumbled upon a story that struck a chord. Stories like this are precisely why INIM was born. Let me share the tale. “Having worked in accounts payable, purchasing, and procurement, I know firsthand how time-consuming dealing with invoices can be. At a previous […]
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What is User Centric IT Buying?
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In an era of budget scrutiny, effective change management and user adoption are pivotal for proving the value of new IT technology investments, whether for enterprise software giants or nimble players. Prioritizing user experience ensures not just functional alignment but also enhances overall success and return on investment, regardless of […]
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Is UX a shared responsibility but owned by none in the realm of enterprise software?
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Picture this intricate dance: the IT executives and IT leaders, the architects of solutions for their customers and employees; the software vendors, crafting the digital tapestry of solutions like SAP, Salesforce, and Workday; and the implementation teams, the choreographers making these digital ballets come to life. Yet, in this grand […]
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Reducing End User Resistance: How a User-Centric Mindset Could Make a Difference
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Enterprise system implementation projects, especially those involving ERP, CRM, and HRM, often face challenges, with user resistance significantly contributing to project delays, increased costs, decreased productivity, and potential reputational damage both internally and externally. Effectively addressing this resistance demands a strategic approach encompassing clear communication, change management, and robust training […]
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How Can UX Approaches Generate Value in IT Purchasing and IT Implementation?
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In the normal context, UX (User Experience) methods are employed throughout the design and development lifecycle of products, services, or digital platforms. These methods are particularly crucial during the initial stages of ideation and conceptualization, where designers conduct user research to understand the needs, behaviors, and preferences of the target […]